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In short, the only way to add new functions is to replace the entire process with a web app. The web app is designed to look and feel just like Lightspeed, but it is accessed through its own URL such as: dartmouth_work_order/hyperspaceapp.com.
It knows all the products, vendors, serial numbers and everything else that is already in Lightspeed.
It would be created with your feedback and designed first for your approval. The unfortunate part of this whole plan is that the Lightspeed Retail API does not support creating work orders yet. We need that feature to even consider this option.