Skip to main content

Magento 1 and 2 Support

Your store is always growing and e-commerce is always changing. For over a decade, Hyperspace has been providing Magento Commerce support for clients all over the world. Hyperspace can provide design services, custom development, integrations and consulting on many levels. Take a look at our gallery of projects.

Hyperspace support for Magento 1 and Magento 2 is available for businesses looking for a simple solution to keeping their website up and running. While Magento provides improved performance, scalability and other benefits, regular maintenance is needed to ensure that all moving parts continue to work as designed.

Our 12-month service plan is $1,495 for Magento 1 and Magento 2 Community users.

If you are using Magento Enterprise, please contact us at info@hyperspacehq.com for a customized quote.
 

Our Level 1 support and service plan includes the following:
 

Magento version upgrades

Our team will perform automatic upgrades as they are released, ensuring that your site is always running the latest version. This service does not include upgrading from Magento 1 to Magento 2, but we can provide that service if you ready to rebuild in M2.

Magento security patches

It is important to always protect your site against the latest vulnerabilities. Our team will monitor your site regularly and implement all required security patches. 

Advanced on-call support

Our team is available 24/7 x 365 for emergency support for checkout down or site-down issues. We are here to support javascript and theme conflicts with extensions and upgrades. 

Extension support and installation

Our Magento support plan includes supporting conflicts and minor extension errors that could occur. Since our team does not develop third party extensions, we can only provide limited support or help you submit support issues to the extension developer. We will do our very best to solve your problem, but there may be support issues that arise that require the original extension developer. In rare instances, we may need to remove the extension and replace it with one that is more compatible and reliable.

Feature enhancements, extensions, design changes 

Hyperspace can add additional features, install extensions, upgrade new extensions and configure extensions at a rate of $95 per hour. Hyperspace can also perform custom design services, blog customization, gallery customization and other changes you need for your site.